Shipping policy
Shipping Policy
Last Updated: July 29, 2026
At WILD ORCHID GARDEN LLC, orders are carefully packed and shipped from our location in Los Angeles, California. We focus on fast processing, free shipping, and reliable delivery partners to provide a smooth delivery experience.
Where We Ship
We ship to all 50 U.S. states. We currently do not offer international shipping.
Shipping Cost
Free standard shipping is included on every order. There are no minimum purchase requirements, hidden fees, or extra shipping charges. The price shown at checkout is the final order price, subject to applicable taxes.
Order Processing
Orders are processed within 1 business day, Monday–Friday. We do not process orders on Saturdays, Sundays, or U.S. federal holidays. Orders placed on non-business days are processed on the next business day.
Order Cut-Off Time
Orders placed before 5:00 PM Mountain Time on business days are generally processed the same day. Orders placed after 5:00 PM MT, on weekends, or on holidays are processed on the next business day.
Delivery Time
Orders are shipped via USPS Priority Mail or a comparable carrier. Typical transit time is 1–3 business days, with a total estimated delivery time of 2–4 business days.
Delivery estimates may vary due to destination, weather, carrier operations, high shipping volume, or other circumstances. During peak seasons and holidays, additional delays may occur.
Order Tracking
A shipping confirmation email containing your tracking number is sent when your order ships. You can also use our Order Tracking Page to check shipment status. If you do not receive the confirmation email, please check your spam or junk folder.
Shipping Address
Please carefully review your shipping address before completing your purchase. Once an order has shipped, the shipping address cannot be changed. We are not responsible for delays caused by incorrect or incomplete address information.
PO Box delivery is accepted via USPS whenever available.
Cancellations
Cancellation requests are honored only before shipping begins. Once an order has shipped, it cannot be canceled, but it may be eligible for return under our Refund Policy.
Missing Orders
If your order has not arrived within 7 business days of the shipping confirmation email, please contact us at contact@wildorchidgarden.shop. Our team will investigate the shipment with the carrier.
Damaged or Incorrect Items
Please contact us within 14 days of delivery if your item arrives damaged or incorrect. Include your order number, a description of the issue, and photos of the item and packaging. Resolution may include a replacement, exchange, or refund in accordance with our Refund Policy.
Delivery Delays
Delivery dates are estimates and are not guaranteed. We are not responsible for delays caused by weather, carrier disruptions, natural disasters, holidays, or other events outside our reasonable control.
Contact Us
WILD ORCHID GARDEN LLC
158 HOLLYWOOD BLVD, LOS ANGELES, CA 9002, United States
Email: contact@wildorchidgarden.shop
Phone: +1 530-376-4028
Support Hours: Monday–Friday
Response Time: Within 24 hours