Frequently Asked Questions

Shipping

Where do you ship?

We ship to all 50 U.S. states. We currently do not offer international shipping.

How much does shipping cost?

Standard shipping is free on every order. There are no minimums, hidden fees, or extra shipping charges. The checkout price is final, subject to applicable taxes.

How long will my order take to arrive?

Orders are processed within 1 business day, Monday–Friday. Orders are delivered via USPS Priority Mail or a comparable carrier in approximately 1–3 business days after dispatch, for a typical total delivery time of 2–4 business days.

What is your order cut-off time?

Orders placed before 5:00 PM MT on business days are generally processed the same day. Orders placed after 5:00 PM MT, on weekends, or on holidays are processed the next business day.

Which delivery service do you use?

We use USPS Priority Mail or a comparable carrier. Tracking information is emailed when your order is dispatched.

How do I track my order?

A tracking number is sent by confirmation email when your order ships. You can also track your shipment through our Order Tracking page. Please check your spam or junk folder if you do not see the email.

My order has not arrived. What should I do?

If your order has not arrived within 7 business days of the shipping confirmation email, contact us at contact@wildorchidgarden.shop. Our team will investigate with the carrier.

Can you deliver to a PO Box?

Yes. PO Box delivery is available through USPS whenever supported by the destination.

What happens if I entered the wrong delivery address?

Please review your shipping address carefully before purchase. An address cannot be changed after shipment. We are not responsible for delays caused by incorrect or incomplete address information.

Returns & Refunds

What is your return policy?

We offer a 30-day return window. Items must be unused, in original condition, and in original packaging. Please contact us before returning an item because unauthorized returns may not be accepted.

How do I request a return?

Email contact@wildorchidgarden.shop with your order number, item or items you want to return, and the reason for the return. Our support team responds within 24 hours, Monday–Friday, and will provide instructions.

Who pays for return shipping?

For faulty, damaged, or incorrect items, we cover return shipping and provide a free prepaid label. For change-of-mind or wrong-order returns, return shipping is the customer's responsibility. Once an eligible return is approved, the refund is issued to the original payment method. An exchange may be offered as an alternative. We recommend tracked shipping for customer-paid returns.

My item arrived damaged or faulty. What should I do?

Contact us within 14 days of delivery with your order number, a description of the issue, and photos of the item and packaging. Resolution may include a replacement, exchange, or full refund at no cost.

When will I receive my refund?

You will receive an email notification after inspection. Approved refunds are issued to the original payment method within 7 business days.

I have not received my refund. What should I do?

If your refund has not arrived within 7 business days of confirmation, first check with your bank or payment provider. If you still need help, contact contact@wildorchidgarden.shop.

Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, and PayPal.

Is it safe to pay on your website?

Yes. Our store is powered by Shopify and uses SSL encryption and PCI DSS-compliant payment processing. Full payment card details are not stored on our company servers.

When is payment taken?

Payment is charged when an order is placed. Orders are not processed or shipped until payment is confirmed.

My payment was declined. What should I do?

Verify that your billing address matches your bank records and that your payment details are correct. You can also try another payment method or contact your bank. If the issue continues, contact us at contact@wildorchidgarden.shop.

Contact

How can I contact WILD ORCHID GARDEN LLC?

Email: contact@wildorchidgarden.shop
Phone: +1 530-376-4028
Address: 158 HOLLYWOOD BLVD, LOS ANGELES, CA 9002, United States
Support Hours: Monday–Friday
Response Time: Within 24 hours