Refund policy
Refund Policy
At WILD ORCHID GARDEN LLC, customer satisfaction matters to us. Please review the following return and refund policy before requesting a return.
30-Day Return Policy
Returns can be requested within 30 days of receiving your order. After this window, returns are not accepted unless required by law or the item is faulty, damaged, or incorrect.
Return Eligibility
- The item must be unused and in its original condition.
- The item must be in its original packaging.
- All original parts and accessories must be included.
- The return must be pre-approved by customer support.
Items That Cannot Be Returned
- Items returned without authorization.
- Used, damaged, or altered products.
- Items without original packaging.
- Returns requested after the 30-day return window.
How to Request a Return
Email us before returning any product at contact@wildorchidgarden.shop.
Please include:
- Order number
- Item or items you wish to return
- Reason for the return
Our support team responds within 24 hours, Monday–Friday. Please do not send an item back before receiving return instructions. Unapproved returns may not be accepted.
Return Shipping
Faulty, Damaged, or Incorrect Items
For faulty, damaged, or incorrect items, we will provide a prepaid return label and cover return shipping. Depending on the circumstances, we will offer a replacement or full refund. Please notify us within 14 days of delivery and provide photos of the item and packaging when applicable.
Change of Mind or Non-Defective Returns
Eligible change-of-mind or non-defective returns may be requested within 30 days. A free prepaid return label will be provided. Once the return is approved and inspected, the refund will be issued to the original payment method. An exchange may be offered as an alternative, subject to availability.
Refunds
You will receive an email notification after your returned item has been inspected. Approved refunds are issued to the original payment method within 7 business days.
Original shipping charges are non-refundable unless the return is due to a faulty, damaged, or incorrect item.
Late or Missing Refunds
If you have not received your refund within 7 business days after approval, first contact your bank or payment provider, as processing times may vary. If you still need assistance, contact us at contact@wildorchidgarden.shop.
Exchanges
Exchanges are accepted within the 30-day return period, subject to product availability. Please contact customer support before returning the product.
Contact Us
WILD ORCHID GARDEN LLC
Email: contact@wildorchidgarden.shop
Phone: +1 530-376-4028
Address: 158 HOLLYWOOD BLVD, LOS ANGELES, CA 9002, United States
Support Hours: Monday–Friday
Response Time: Within 24 hours