Privacy policy

Privacy Policy | WILDORCHIDGARDEN.shop

Privacy Policy

Last updated: July 29, 2026

At WILD ORCHID GARDEN LLC, we respect your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains how we collect, use, disclose, and protect your information. By visiting our website or placing an order, you acknowledge that you have read and agree to the practices described in this Privacy Policy.

Who We Are

WILD ORCHID GARDEN LLC is a US-based apparel and accessories e-commerce store offering products to customers online.

Trading Name: WILD ORCHID GARDEN LLC
Address: 158 HOLLYWOOD BLVD, LOS ANGELES, CA 9002, United States
Email: contact@wildorchidgarden.shop
Phone: +1 530-376-4028

Our store is powered by Shopify Inc., which provides the e-commerce platform used to operate our online store.

This Privacy Policy takes precedence over our Terms of Service with respect to matters concerning the collection, use, disclosure, and protection of personal information.

What Information We Collect

Information You Give Us Directly

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment and transaction details
  • Messages, inquiries, or other information you voluntarily provide

Information Collected Automatically

  • IP address
  • Device type and browser information
  • Operating system and technical information
  • Browsing behavior and interactions with our website
  • Cart activity and purchase activity
  • Cookies and similar tracking technologies

Information From Third Parties

We may receive information from third parties that support our business operations, including Shopify, payment processors, analytics providers, and advertising partners. The information received may depend on your interactions with those services and your privacy settings.

How We Use Your Information

  1. Fulfilling Orders: To process payments, fulfill purchases, ship products, provide order updates, and manage returns or refunds.
  2. Communication: To respond to inquiries, provide customer support, and communicate about your orders or account.
  3. Improving the Store: To understand how customers use our website and improve our products, services, functionality, and customer experience.
  4. Marketing: To send promotional communications where permitted and where you have provided consent when required. You may opt out of marketing communications at any time.
  5. Security and Fraud Prevention: To detect, investigate, and prevent fraud, unauthorized transactions, abuse, and other security issues.
  6. Legal Compliance: To comply with applicable laws, regulations, legal processes, and lawful requests from governmental authorities.

How We Share Your Information

We do not sell your personal information.

  • With Shopify: To operate our online store, process orders, and provide related e-commerce services.
  • With Service Providers: With trusted providers that assist with payment processing, technology, analytics, customer support, marketing, and other business functions.
  • With Shipping Carriers: With carriers and fulfillment providers as necessary to deliver your orders.
  • When Required by Law: When disclosure is required by law, legal process, court order, or governmental request, or when necessary to protect rights, safety, or property.
  • Business Transfers: If our business is sold, merged, reorganized, or transferred, personal information may be transferred as part of that transaction. Where required, we will provide advance notice of such changes.

Cookies

Our website uses cookies and similar technologies to provide essential functionality, remember preferences, understand website usage, support shopping-cart functionality, and improve the customer experience.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some features or functionality of the website.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide services, comply with legal and accounting obligations, maintain business records, and resolve disputes.

When information is no longer required for these purposes, we take reasonable steps to securely delete or anonymize it, subject to applicable legal requirements.

International Data Transfers

Because our store is powered by Shopify Inc. and may use service providers operating in different locations, your personal information may be processed or stored across different jurisdictions.

Where applicable, appropriate safeguards are used for the handling and transfer of personal information in accordance with applicable US privacy and data protection requirements.

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us at contact@wildorchidgarden.shop so that we can review and address the concern.

Your Privacy Rights

  • Know what personal information we collect and how it is used
  • Access personal information we maintain about you
  • Request correction of inaccurate personal information
  • Request deletion of personal information, subject to applicable exceptions
  • Opt out of the sale of personal information
  • Receive equal treatment and not be discriminated against for exercising privacy rights
  • Withdraw consent where processing is based on consent

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

To exercise applicable privacy rights, contact us at contact@wildorchidgarden.shop.

We will generally respond to verified privacy requests within 45 days, unless an extension is permitted or required by applicable law.

Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails or by contacting us directly at contact@wildorchidgarden.shop.

We will not share your email address with third parties for their own independent marketing purposes.

Security

We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Our store uses SSL encryption to help protect information transmitted through our website. Payment processing is handled through Shopify and applicable payment providers using PCI-compliant payment processing practices.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee that personal information will be 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or other circumstances.

When changes are made, the updated policy will be posted on this page and reflected through the "Last updated" date at the top of the policy.

Complaints

If you have a privacy concern or complaint, we encourage you to contact us first so that we can review and address the matter.

Email: contact@wildorchidgarden.shop

California residents may also contact the California Attorney General's Office or their applicable state consumer protection authority if they wish to escalate a privacy-related concern.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

WILD ORCHID GARDEN LLC
158 HOLLYWOOD BLVD, LOS ANGELES, CA 9002, United States

Email: contact@wildorchidgarden.shop

Phone: +1 530-376-4028

Response Time: Within 24 hours, Monday–Friday